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Terms of Service

These terms cover what you can do with CentralbrAIn, what we promise in return, and the limits and obligations on both sides.

Last updated · 2026-05-02

Template notice. This page is a working template intended to be replaced by counsel-reviewed copy before any commercial launch. Section headings, scope, and definitions are reasonable defaults - the substantive language must be adapted to the operating jurisdiction(s), customer profile, and applicable processor relationships.

1. Definitions

  • Service - the CentralbrAIn platform, including the web application, the orchestration runtime, and all bridges and APIs operated by the Company.
  • Customer - the entity that contracts for the Service.
  • Authorized User - an individual to whom the Customer grants access.
  • Customer Data - data submitted to the Service by or on behalf of the Customer, including data the Service reads from connected third-party apps.

2. Your account

You are responsible for the security of your credentials, the actions of your Authorized Users, and the appropriate scoping of permissions you grant to the Service and its bridges. You agree not to share credentials and to enable multi-factor authentication where offered.

3. Acceptable use

You agree not to use the Service to:

  • Send unlawful, abusive, or harmful content, including via connected channels.
  • Reverse-engineer, scrape, or attempt to extract underlying models or weights.
  • Circumvent rate limits, billing controls, or audit logging.
  • Process data you do not have the right to process under applicable law.

4. Subscriptions, fees, and payment

The Service is offered in tiers (Starter, Pro, Business, Enterprise). Each tier carries a setup fee and a recurring maintenance fee, due monthly in advance, payable in USD unless otherwise agreed. Setup fees are non-refundable except under the 90-Day Guarantee described below. Maintenance fees may be increased on 60 days' written notice; you may terminate at the end of the current term if you do not accept.

5. The 90-day Value Realization Guarantee

For the first 90 days of a new deployment, we measure the time recovered by CentralbrAIn against the fees you paid in that period. If documented savings are less than the fees, we will continue to work for no additional fee until the gap is closed, or refund the maintenance fee paid for that 90-day window - your choice. The methodology is described in your Order Form.

6. Customer Data and ownership

You retain all rights, title, and interest in Customer Data. We have a limited license solely to operate the Service for you. We do not use Customer Data to train the underlying foundation models we rely upon, and we do not sell Customer Data to any third party for any reason.

7. Confidentiality

Each party agrees to protect the other's confidential information using the same degree of care it uses for its own, but no less than a reasonable degree of care, and to use it only as necessary to perform under this agreement.

8. Service availability

We target a monthly availability of 99.9% for the Business and Enterprise tiers, measured per the methodology in the SLA exhibit to your Order Form. Scheduled maintenance and force-majeure events are excluded.

9. Warranties and disclaimers

The Service is provided "as is" except as expressly warranted in your Order Form. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the maximum extent permitted by law, neither party's aggregate liability under this agreement will exceed the fees paid by Customer in the twelve months preceding the event giving rise to the claim, except for breaches of confidentiality, indemnity obligations, or willful misconduct.

11. Indemnification

We will defend you against third-party claims that the Service, used as permitted, infringes intellectual property rights, and pay damages and reasonable settlements, subject to standard cooperation and remediation steps.

12. Term and termination

The agreement runs for the term stated in your Order Form. Either party may terminate for material uncured breach on 30 days' written notice. On termination, we will provide an export of Customer Data for 30 days, after which we will delete it (subject to lawful retention obligations).

13. Governing law

This agreement is governed by the laws of the jurisdiction set out in your Order Form. Disputes will be resolved in the courts named there, except that either party may seek injunctive relief in any competent forum.

14. Changes to these terms

We may update these Terms from time to time. Material changes are notified to the primary contact on each account at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

15. Related documents

These Terms incorporate by reference our Privacy policy, Data Processing Agreement, EULA, and Cookie policy.